Shipping & Returns


SHIPPING

Tale Thoughts offers shipping worldwide. All jewelry comes with a jewelry pouch and care card instructions for keeping your piece clean and safe. A £12 flat rate for standard shipping within Europe & UK is offered for all orders under £150 regardless of parcel size, number of items or weight. Purchases of over £150 in one transaction will be free of shipping charges. A £15 flat rate shipping for outside of Europe is offered for all orders under £150 regardless of parcel size, number of items or weight. Purchases of over £150 in one transaction will be free of shipping charges. DHL fast track is available for all areas at a flat rate of £30. All orders within the Sri Lanka are free of charge, regardless of parcel size, number of items or weight. 

Orders may take 5 - 7 business days to arrive via DHL fast track and 2-3 weeks via standard post once processed depending on your location. Please note that a very few items are specifically made to order and therefore may take up to two weeks to be crafted plus delivery time to you. If this is the case, we will let you know via email shortly after you place your order with us. Of course we will try our best to get this item to you as soon as humanly possible. Once an order has been placed we are unable to make any changes or cancel your orders. Also note that due to the current world situation and delays in shipment services, your parcel may arrive later than expected.  

Please be aware that international orders may be subject to customs or import duties and tax charges once they reach their destination country. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
If you have any questions at all, please get in touch with us via our contact page. 
RETURN
Here at Tale Thoughts we encourage slow fashion and a conscious purchase behaviour in order to avoid an unnecessary carbon footprint. It is known that the “buying more to return” consumer behaviour, largely encouraged by bigger brands, have a significant impact on the environment. Our focus is to keep things slow, ethical and most of all, sustainable. Also our main priority is to put a smile on your face every time your glimpse at your lovely jewelry.
Tale Thoughts provides a 14 days warranty from the date of arrival, in the rare case your item is faulty. Please be sure we personally check for quality control and will make sure your item is perfect for you when it leaves our studio.
Please email info@talethoughts.com informing your name, the item you need to return and the issue alongside with photos. In case the issue is due to a manufacturing fault we will send you our shipping information for you to post the item back to us safely. Please make sure you use a trackable service as we are not responsible for packages lost on the mail.
In the rare case we are unable to repair the item or replace it, you will be credited the original costs including postage. If any import duty, customs fees and levies were charged, these are not refundable.  
 Please contact us in case you experience any ring sizing issues and will do our best to help you. Please check the sizing guide at the bottom of our website before purchasing.
We endeavour to produce items of the highest quality only. It should be realised though, that all our pieces are hand made by real humans. And just like us, occasionally faults can occur. 
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewelry is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault. Please ensure you clean your jewelry with a polishing cloth after each wear to avoid any tarnishing.